Privacy Policy

Last updated: November 1, 2024

1. Introduction

Tradie Biller Pty Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Tradie Biller, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and business name
  • Email address
  • Phone number
  • Business address
  • ABN (Australian Business Number)
  • Payment information (processed securely by our payment provider)

Business Information

In the course of using our service, you may provide:

  • Client information (names, addresses, contact details)
  • Invoice and quote data
  • Product and service descriptions
  • Financial records and expense data
  • Business logos and branding materials

Automatically Collected Information

When you use our service, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our service
  • Process transactions and send invoices
  • Send important service notifications
  • Respond to customer support requests
  • Improve and personalize our service
  • Ensure platform security and prevent fraud
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our service, including:

  • Cloud hosting providers (AWS)
  • Payment processors (Stripe)
  • Email service providers
  • Analytics providers

Legal Requirements

We may disclose information if required by law or in response to valid legal requests from public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

With Your Consent

We may share information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • 256-bit SSL encryption for data transmission
  • Encrypted database storage
  • Regular security audits and updates
  • Access controls and authentication
  • Regular automated backups
  • PCI DSS compliance for payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Active account data: Retained while your account is active
  • Closed account data: Retained for 90 days after account closure
  • Financial records: Retained for 7 years as required by Australian law
  • Backup data: Retained for up to 30 days in backup systems

7. Your Rights and Choices

Access and Update

You can access and update your personal information through your account settings or by contacting us.

Data Portability

You can export your data at any time through the service's export features.

Deletion

You may request deletion of your account and personal information, subject to legal retention requirements.

Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link or updating your preferences.

Cookies

You can control cookies through your browser settings, though this may affect service functionality.

8. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

  • Only collecting necessary information
  • Ensuring information accuracy
  • Providing access to your information
  • Securing your information appropriately
  • Not disclosing information for secondary purposes without consent

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes

13. How to Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer
Tradie Biller Pty Ltd
Level 12, 123 Collins Street
Melbourne VIC 3000
Email: privacy@tradiebiller.com
Phone: 1300 TRADIE (1300 872 343)

14. Complaints

If you have a complaint about our handling of your personal information, please contact our Privacy Officer. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

15. Consent

By using Tradie Biller, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.